How to turn a support ticket on a scale with pendo

No matter how smooth User experience (UX) is or how valuable the features of your product are, the supporting team still turns out to be flooded with calls and support tickets. While in some cases this may be due to the actual bug or product blackout, in many cases, they are caused by lack of…

Thomson Reuters’ 5-step framework for measuring the value of analytics

This blog is based on a Thomson Reuters pendomonium session, measuring the impact of your incredible analytics work. “How do you measure and demonstrate the value of product analytics?” This is a question that is of interest to many at Pendomonium 2023, including Thomson Reuters senior director of product analytics, Drew Harden. Nobody reached a…

What is a good user retention rate? Global product benchmarks for 2025

We’ve all had interactions with products that didn’t deliver on their promises. From incorrectly set expectations to poorly placed paywalls, users abandon products for a variety of reasons. And because user retention varies across industries, regions, and company size, it’s difficult to know whether your product is retaining a sufficient number of users—or if you…

“Do I really need a session replay tool?” 3 stories from like-minded people

At some point, we all didn’t have a replay tool (or thought so). We’ve all heard the famous saying, “A picture is worth a thousand words.” But what about videos? Product teams are always looking for ways to truly understand their users—and then build the best products for them. And one of the key tools…

How to grow your product in 2025

Just because you make something great doesn’t mean users will come. So you create the perfect product. You do research. You validate it with the user. You spend month in discovery. This solves a big challenge. And of course, it is designed to perfection. But six months later, your perfect product is overlooked. Nobody knows…

4 LexisNexis best practices for standardization and governance with Pendo

How do you develop and implement clear governance when using Pendo? Take a page from the LexisNexis playbook. This blog was written by Vijitha Cheekala, Product Manager at LexisNexis While the saying ‘many hands make light work’ is often true, the ‘many hands’ aspect is why organizations need standardization and governance practices for their tools.…

Year of innovation in Pendo: 2024 by the numbers

This year, we built advanced AI capabilities into every part of our platform—and there’s more to come in 2025. This year, we’ve been busy. We serve 13,000 businesses in 161 countries. 50,000 active users log in to Pendo every month. We collect 560 billion events per month from 820 million end users, for a grand…

3 ways to improve your employees’ Salesforce experience

Salespeople can get lost in complex Salesforce implementations. Use these strategies to make sure that doesn’t happen to you. In the past, work was like an orderly assembly line. People identify which part is stuck, then stop the line to fix the problem. Today, most of the work happens inside the software (and Lots That).…

7 New Year’s resolutions to improve your product career 📈

2024 is a year of incredible growth, learning, and innovation for product professionals everywhere. If you’re reading this, chances are you’re part of a dynamic, dynamic community that makes product magic happen. You worked hard this year, and you deserve a little addition celebration to carry you into the new year. What better way to…

How Pendo implemented Zelta: Lessons in AI and customer feedback

When Pendo acquired Zelta, the excitement was immediate. Zelta customers, love it KOVRuses AI-powered customer intelligence to save time every week and improve their NPS scores. But all good things require a plan, and the Pendo team itself needed to figure out how We can start using Zelta’s powers to achieve the same results. Aggregating…