How We build change. Why We build no. “Learn to make a code.” Over the years, the three words functioned as a steno to survive the economy full of creative destruction and the interruption of the work market that accompanied it. Software engineering, we are told, it’s here to remain – a island of stability…
Learn how to use data and AI for more effective product discovery. If you are a product manager, designer, engineer, or leader of one of these teams, you know that one of the most important parts – and challenging – from the job decides what to build. This is because the product team is no…
No matter how smooth User experience (UX) is or how valuable the features of your product are, the supporting team still turns out to be flooded with calls and support tickets. While in some cases this may be due to the actual bug or product blackout, in many cases, they are caused by lack of…
This blog is based on a Thomson Reuters pendomonium session, measuring the impact of your incredible analytics work. “How do you measure and demonstrate the value of product analytics?” This is a question that is of interest to many at Pendomonium 2023, including Thomson Reuters senior director of product analytics, Drew Harden. Nobody reached a…
We’ve all had interactions with products that didn’t deliver on their promises. From incorrectly set expectations to poorly placed paywalls, users abandon products for a variety of reasons. And because user retention varies across industries, regions, and company size, it’s difficult to know whether your product is retaining a sufficient number of users—or if you…
At some point, we all didn’t have a replay tool (or thought so). We’ve all heard the famous saying, “A picture is worth a thousand words.” But what about videos? Product teams are always looking for ways to truly understand their users—and then build the best products for them. And one of the key tools…
Just because you make something great doesn’t mean users will come. So you create the perfect product. You do research. You validate it with the user. You spend month in discovery. This solves a big challenge. And of course, it is designed to perfection. But six months later, your perfect product is overlooked. Nobody knows…
How do you develop and implement clear governance when using Pendo? Take a page from the LexisNexis playbook. This blog was written by Vijitha Cheekala, Product Manager at LexisNexis While the saying ‘many hands make light work’ is often true, the ‘many hands’ aspect is why organizations need standardization and governance practices for their tools.…
This year, we built advanced AI capabilities into every part of our platform—and there’s more to come in 2025. This year, we’ve been busy. We serve 13,000 businesses in 161 countries. 50,000 active users log in to Pendo every month. We collect 560 billion events per month from 820 million end users, for a grand…
Salespeople can get lost in complex Salesforce implementations. Use these strategies to make sure that doesn’t happen to you. In the past, work was like an orderly assembly line. People identify which part is stuck, then stop the line to fix the problem. Today, most of the work happens inside the software (and Lots That).…
