We’ve all had interactions with products that didn’t deliver on their promises. From incorrectly set expectations to poorly placed paywalls, users abandon products for a variety of reasons. And because user retention varies across industries, regions, and company size, it’s difficult to know whether your product is retaining a sufficient number of users—or if you…
At some point, we all didn’t have a replay tool (or thought so). We’ve all heard the famous saying, “A picture is worth a thousand words.” But what about videos? Product teams are always looking for ways to truly understand their users—and then build the best products for them. And one of the key tools…
Just because you make something great doesn’t mean users will come. So you create the perfect product. You do research. You validate it with the user. You spend month in discovery. This solves a big challenge. And of course, it is designed to perfection. But six months later, your perfect product is overlooked. Nobody knows…
How do you develop and implement clear governance when using Pendo? Take a page from the LexisNexis playbook. This blog was written by Vijitha Cheekala, Product Manager at LexisNexis While the saying ‘many hands make light work’ is often true, the ‘many hands’ aspect is why organizations need standardization and governance practices for their tools.…
This year, we built advanced AI capabilities into every part of our platform—and there’s more to come in 2025. This year, we’ve been busy. We serve 13,000 businesses in 161 countries. 50,000 active users log in to Pendo every month. We collect 560 billion events per month from 820 million end users, for a grand…
Salespeople can get lost in complex Salesforce implementations. Use these strategies to make sure that doesn’t happen to you. In the past, work was like an orderly assembly line. People identify which part is stuck, then stop the line to fix the problem. Today, most of the work happens inside the software (and Lots That).…
2024 is a year of incredible growth, learning, and innovation for product professionals everywhere. If you’re reading this, chances are you’re part of a dynamic, dynamic community that makes product magic happen. You worked hard this year, and you deserve a little addition celebration to carry you into the new year. What better way to…
When Pendo acquired Zelta, the excitement was immediate. Zelta customers, love it KOVRuses AI-powered customer intelligence to save time every week and improve their NPS scores. But all good things require a plan, and the Pendo team itself needed to figure out how We can start using Zelta’s powers to achieve the same results. Aggregating…
Optimizing internal workflows with a product mindset will provide enormous value to a business. Andrey Zimin is a Senior Product Manager for Observability (internal) at Asana with over 8 years of Big Tech and Startup experience in Silicon Valley. Every day, product managers (PMs) help their businesses build better tools, develop happier users, and drive…
These organizations are leveraging Pendo to make a positive impact on their users—and their businesses. At Pendo, we aim to celebrate our customers’ wins on a weekly—or even daily—basis, and each year it culminates with the Pendo Customer Awards. Through these awards, we recognize the impactful work our customers have done with Pendo in the…
