Want to cut costs, increase revenue, simplify operations and increase loyalty? We are ready to help you. Higher income. Lower costs. More retention. Less churn. Every business wants to deliver better results, but what is the best way to achieve it? In today’s digital-first world, the answers are increasingly numerous your product. Yes, it should…
From improving compliance to increasing productivity, Pendo intelligent DAP ensures your custom-built solutions deliver measurable ROI. Financial services company (FinServ) is no stranger to software innovation. With rising customer expectations, complex regulatory requirements and a competitive landscape, using technology to drive efficiency and differentiation is non-negotiable. While SaaS applications dominate many enterprise portfolios—with the average…
Once upon a time I was balancing my interests between technology and world politics. Ultimately technology won, and that’s what I’m doing now. However, I take world politics (and geopolitics) very seriously. In 2006 I participated in the 36th Saint Gallen Symposium. There was a financial crisis at the time and it was an incredible…
The way you collect and manage user feedback has evolved—and your customer intelligence tools need to keep up. When you give customers a channel to communicate with you, they will let you know everything. Ask your customers what features they would like to see in your roadmap for one product area, and they will tell…
RENEW: I’ve created a video example showing a real-time implementation. Last year we published a paper at the Virtual Reality Software and Technology (VRST ’13) conference on the topic of color correction for see-through displays. This paper proposes a solution to color mixing, which is a phenomenon where colors on transparent displays appear “washed out”;…
Validation provided a fast and powerful way to guide our research before launching our own customer portal. How can you collect feedback in a way that centers your product strategy, gives you control over the customer experience (CX), and makes each of your customers feel heard? Updating and moderating requests on traditional, community-centric portals requires…
My previous post showed an example of color correction for two images (IronMan and Rhino) with different backgrounds. I was asked if color correction could work in real-time and so we made a video showing just that: real-time color correction. As you can see, we can enable and disable it, and achieve an acceptable level…
The evolution of in-app communication is ongoing, and it doesn’t just apply to product teams. Personalization is one of the hottest words in technology today (along with AI). When you’re small, it’s possible to get to know your users and customize their product experience. But as you grow, it becomes harder to maintain the same…
Last week was the third international ACM workshop on Personalized Access to Cultural Heritage (PATCH ’14). In light of our current work with the Winnipeg Art Gallery on an interactive case for Inuit Art, we submitted a short paper explaining the design framework we used to design the case. Unfortunately, neither author was able to…
Communication is there to enhance your product experience, not harm it. Often, the internet is filled with notifications of malicious apps or test emails that are not yet ready to be seen. To help you avoid being next”oops” Today, we’ve put together a list of dos and don’ts when communicating with your users. (How many…
